Protection Programs

We believe that your gear should be as resilient as your spirit, which is why we offer comprehensive protection programs designed to keep you moving without hesitation. Whether you are navigating rugged terrain or enjoying a quiet moment, we want you to explore your world with total peace of mind. Our commitment is to stand behind every item we create, ensuring that even if your equipment is lost or accidentally damaged, you are not left without the protection you need.

Our primary replacement initiative is built to support your active lifestyle by covering the replacement of eligible products that have been lost or damaged. For items acquired after the beginning of 2023, this coverage extends for a two-year window from the date of your purchase. You can easily initiate a replacement request through our dedicated online portal. While we allow for two replacements per original item within that two-year period, we ask that you provide proof of purchase and, in some cases, photographic evidence of the damage. A modest processing fee is required for these replacements, which allows us to sustain the program and provide you with fresh gear quickly. The specific fee varies based on the product type and your shipping location, ensuring that we can efficiently manage inventory for standard eyewear as well as more specialized high-performance equipment.

While our replacement program covers a wide array of items—including sunglasses, readers, and snow goggles—there are certain limitations. Items marked as final sale or outlet products are generally excluded, as are prescription lenses and blue light glasses. Furthermore, we can only honor these requests for items purchased through official channels. If a particular style is no longer available when you request a replacement, our team will work with you to provide an alternative of comparable quality and design.

Beyond our accidental loss and damage coverage, we maintain a robust limited craftsmanship warranty. This policy addresses any potential defects in materials or construction, covering a broad range of products from sunglasses and frames to accessories and snow equipment. If you experience an issue that stems from manufacturing rather than normal wear and tear, we will handle the replacement at no additional cost to you. This warranty is valid for two years from your purchase date, with specific one-year coverage for lens coating degradation. As with our replacement program, this warranty requires that the item was purchased through authorized sources. Our team will carefully evaluate any claims submitted through our online portal, and if a defect is confirmed, we will replace the item with the identical style or a reasonably equivalent version if the original is no longer in stock.

We take great pride in these programs because they represent our philosophy that high-quality products should be supported by equally high-quality service. We understand that life is unpredictable, and equipment can be misplaced or subjected to harsh conditions. By removing the stress associated with potential damage or loss, we hope to encourage you to push your boundaries and enjoy every adventure. Our customer support team is always available to guide you through these processes, ensuring that your experience remains straightforward and stress-free. Whether you are a long-time member of our community or a new visitor, you can trust that our commitment to your satisfaction is central to everything we do. These policies are subject to change as our services evolve, so we encourage you to stay updated through our platform, where we provide the most current information regarding your rights and the protections available to you.